We offer FREE DELIVERY ON ALL ITEMS TO THE UK & EUROPE with no minimum spend required. Free delivery usually takes 2-3days to arrive for UK destinations and 3-5days for international destinations. We can also offer next day delivery in the UK, which is sent special delivery via Royal Mail.

 

All orders placed before 4pm will be dispatched on the same day.

With proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. 

 Return an item/Faulty Item

It's simple, if you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels within 14 days of receipt. Just send the items back to us at:

Projects
32 Pelham Street
Nottingham
NG1 2EG

Please send an email to customerservices@projectsclothing.com and we will send you a return code to include with the package. After satisfactory inspection of your return item we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. projectsclothing.com is not liable for the cost of returning items.

This returns policy does not affect your statutory rights.

Exhange an Item

Simply drop us an email if you want to swap an item; we'll make sure we have it in stock and send you an exchange code. Once we have received the old item we will send out the new item.

Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please enclose your receipt with the item and return to:

Help to ensure the quality of our products.

*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or mark the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.